FAQs

If you have any other questions or concerns, please feel free to reach out to us at cc@RIJactive.com. 

ORDERS & RETURNS
1. where is my order status?
2. How do I cancel my order?
3. Can l exchange my order/address?
4. Will I be charged for duties & taxes?
5. Why are some items missing from the delivery?
6. How do I return or exchange an item?
7. When will I receive my refund?

SHIPPING & TRACKING
1. Do you ship internationally?
2. How long will it take to get my order?
3. How do I track my order?
4. Why is my order not arriving within the estimated timeframe?
5. What if my package is lost or stolen?

PAYMENT & PROMOTION
1. Why did my payment fail or get rejected?
2. What payment options do you accept?
3. RIJ Promotion
4. Is my discount still valid if I make a return?

PRODUCT & INVENTORY
1.How can I confirm my size?
2. The style/size/lcolor Iwant is out of stock. When will you be restocking