Returns and Refunds

We want you to be completely satisfied with your RIJ Active gear. If a return is necessary, please see the following information.

Exchanges and Cancellations

For details, please review FAQs sections 6 and 7 below.


RETURN POLICY

  • We will gladly accept returns within 30 days after delivery.
  •  Items must be unworn, unwashed, unaltered, stain-free, and in original packaging with tags. 
  •  A maximum of 10 returned items are accepted per order.
  • Return shipping is paid by us. Any customs duties or import taxes remain your sole responsibility.
  •  We charge a $3.99 restocking fee per item only when the return is not caused by a quality problem. If your item arrives defective or damaged, we will cover the fee for you.
  • Outbound shipping fees and Worry-Free Purchase (Insurance) from the original order are not refundable.
  • Please use the return address provided in our approval email. (Do not use the shipping address from your original package.)
  • Ship your return within 7 days of approval.
  • Please allow up to 10 business days for the refund to be processed after the return parcel is marked as delivered.

FAQs
1. I have a defective/wrong item, what should I do?

We're really sorry you received a faulty or incorrect item. We know how annoying that is, and we're here to make things right.
If it's been less than 14 days since your delivery, please email us at orders@rijactive.com, and we'll find a solution for you.
Please note that wear and tear, change of mind, fitting issue, or misuse aren't covered as faults.
2. How long does a refund take?

Please allow up to 10 business days for the refund to process once the package is marked delivered. You will be notified by email when the refund is issued.
If you haven't received your refund after 10 business days, please contact us at orders@rijactive.com for assistance.
3. I did not follow the RIJ returns process, what should I do?

Returns sent otherwise are your responsibility, and we can not guarantee proper processing. If you used a different label, email us the tracking number and we will try our best to track it. We need to check returns at the warehouse before refund or store credit.
4. How to get return labels?

Return labels are available only to customers in the mainland US.
Please note: Return labels are not available for remote areas, including military addresses, islands, Alaska, Hawaii, etc.
Customers outside the US mainland are responsible for arranging their own return shipping.
5. Can I get store credit after a return?

If your return meets our policy, we will issue store credit as a gift card. This will be emailed to your original order email. You can check by emailing orders@rijactive.com.
Please note, the credit amount will be your original payment minus return shipping and restocking fees.
6. How can I exchange an item?

We are not offering exchanges at the moment. You'll need to return the item you would like to exchange and then place a new order for the items you want.
7. How do I cancel my order?

Orders can only be cancelled prior to shipment from our warehouse. To request a cancellation, please email orders@rijactive.com for confirmation. We cannot guarantee successful cancellation if your order is already being processed.