退貨與換貨

We want you to be completely satisfied with your RIJ Active gear. If a return is necessary, please see the following information.

換貨和取消

有關詳情，請參閱下面的常見問題第6節和第7節。

 

退貨政策

  • 我們很樂意接受交貨後14天內的退貨。
  •  商品必須未穿戴、未洗滌、未修改、無污漬，並保持原始包裝和標籤。 
  •  每個訂單最多接受10件退貨商品。
  • 您需負責退貨運費和任何適用的關稅。
  •  退款中將扣除每件商品3.99美元的補貨費。
  • 原始訂單的運費和無憂購買（保險）不予退還。
  • 請使用我們批准電子郵件中提供的退貨地址。（請勿使用原始包裹上的運送地址。）
  • 請在批准後7天內寄出您的退貨。
  • 包裹寄出後，請將退貨追蹤號碼電子郵件至cc@wiskiiactive.com。（我們對遺失的退貨概不負責。）
  • 退貨包裹標記為已送達後，請預留最多10個工作日進行退款處理。

FAQs
1. I have a defective/wrong item, what should I do?

We're really sorry you received a faulty or incorrect item. We know how annoying that is, and we're here to make things right.
If it's been less than 14 days since your delivery, please email us at orders@rijactive.com, and we'll find a solution for you.
Please note that wear and tear, change of mind, fitting issue, or misuse aren't covered as faults.
2. How long does a refund take?

Please allow up to 10 business days for the refund to process once the package is marked delivered. You will be notified by email when the refund is issued.
If you haven't received your refund after 10 business days, please contact us at orders@rijactive.com for assistance.
3. I did not follow the RIJ returns process, what should I do?

Returns sent otherwise are your responsibility, and we can not guarantee proper processing. If you used a different label, email us the tracking number and we will try our best to track it. We need to check returns at the warehouse before refund or store credit.
4. How to get return labels?

Return labels are available only to customers in the mainland US.
Please note: Return labels are not available for remote areas, including military addresses, islands, Alaska, Hawaii, etc.
Customers outside the US mainland are responsible for arranging their own return shipping.
5. Can I get store credit after a return?

If your return meets our policy, we will issue store credit as a gift card. This will be emailed to your original order email. You can check by emailing orders@rijactive.com.
Please note, the credit amount will be your original payment minus return shipping and restocking fees.
6. How can I exchange an item?

We are not offering exchanges at the moment. You'll need to return the item you would like to exchange and then place a new order for the items you want.
7. How do I cancel my order?

Orders can only be cancelled prior to shipment from our warehouse. To request a cancellation, please email orders@rijactive.com for confirmation. We cannot guarantee successful cancellation if your order is already being processed.